Return Policy

Return Policy

At Ivory Delight, we take pride in delivering high-quality products with care. Due to the nature of our edible goods, we follow a strict no-return policy. However, we’re committed to resolving any genuine concerns.

No Returns Accepted

As our products are perishable and food-grade, we do not accept returns once the order is delivered.

Replacement or Refund Eligibility

You may request a replacement or refund only if:

  • The product is damaged during transit

  • You receive a wrong item or missing item

  • The product is expired or not fit for consumption at the time of delivery

In such cases:

  • Please contact us within 48 hours of delivery

  • Share clear photos of the packaging and product

  • We will review and process a resolution at the earliest

How to Raise a Concern

To report an issue, please email us at:

📧 info@ivorydelight.in
Include your order number and the issue with supporting images.

Non-Eligible Situations

We do not offer replacements or refunds for:

  • Change of mind after order is shipped

  • Incorrect shipping details provided by the customer

  • Delays caused by courier service

  • Product complaints made after 48 hours of delivery

We appreciate your understanding and support. Your satisfaction is important to us, and we’re here to make sure every order from Ivory Delight is a happy one.