Refund and Cancellation Policy
Refund & Cancellation Policy
At Ivory Delight, customer satisfaction is at the heart of what we do. We strive to deliver the highest quality products every time. However, due to the nature of our edible goods, certain policies apply to cancellations, returns, and refunds.
Order Cancellations
Orders can be cancelled only before they are processed or shipped.
To cancel an order, please contact us immediately at info@ivorydelight.in or +91-XXXXXXXXXX with your order number.
Once an order is packed or dispatched, it cannot be cancelled.
Returns Policy
Due to hygiene and safety concerns, we do not accept returns of food products.
Please carefully review your order before completing the purchase.
Refund Policy
We offer refunds only in the following cases:
The item received is damaged, expired, or incorrect.
You must notify us within 48 hours of delivery, along with clear photos as proof.
Once verified, we will initiate a full or partial refund, or arrange a replacement—based on product availability.
Refunds will be processed back to your original payment method within 5–7 business days.
Non-Refundable Situations
Change of mind after order confirmation
Delay caused by courier partners
Incorrect delivery details provided by the customer
Opened or used products
Contact for Support
If you have any issues with your order, please get in touch:
📧 theivorydelight@gmail.com
📞 +91-7898565421
We’re here to ensure you have a smooth and delightful shopping experience!