Support Policy
Support Policy
At Ivory Delight, we are dedicated to providing prompt, friendly, and effective support for all your orders, inquiries, and concerns. Whether it’s a product question or post-purchase assistance, we’re here to help.
Customer Support Hours
🕒 Monday to Saturday
⏰ 10:00 AM to 6:00 PM (IST)
📅 Closed on Sundays and Public Holidays
How to Reach Us
You can contact our support team through:
📧 Email: theivorydelights@gmail.com
📞 Phone/WhatsApp: +91-7889565412
💬 Live Chat: Available on our website during working hours
Response Time
Email: Replies within 24–48 hours
Phone/WhatsApp: Instant or within a few hours during working hours
Live Chat: Real-time response during business hours
What We Help With
Order status and tracking
Payment and invoice queries
Product information and usage
Reporting issues like damage, wrong item, or missing item
Feedback and suggestions
What We Don’t Support
Technical support for third-party platforms
Requests unrelated to Ivory Delight products or services
Unauthorized modifications to products
Customer Satisfaction Promise
Your satisfaction is our top priority. If you’re unhappy with any part of your experience, please reach out—we promise to do our best to make it right.